Overview

ZITNALTA Studio is committed to providing high-quality website design, digital printing, direct mail, graphic design, and commercial printing services. We understand that sometimes circumstances change, and we've established this policy to clearly outline how we handle refunds and cancellations.

Website Design Services

Deposit and Payment

• All website design projects require a 50% non-refundable deposit to begin work
• The remaining balance is due upon project completion before the website goes live
• For 72-Hour Handcrafted WordPress Website services, full payment is required upfront

Cancellation and Refund Terms

• If you cancel a website project after work has begun but before completion:
  
  • The initial deposit is non-refundable as it covers consultation, planning, and work already completed
  • If additional payments have been made, a prorated refund may be issued based on the percentage of work completed

Revision Policy

• Our website packages include a specific number of revision rounds as outlined in your service agreement
• Requests for changes after project completion or beyond the included revision rounds will incur additional charges

Digital Printing Services

Cancellation Before Production

• Orders canceled before production begins may be eligible for a full refund
• Custom setup work completed prior to cancellation is non-refundable

Print Quality Issues

• If you receive printed materials that do not meet our quality standards, please contact us within 7 days of receipt
• Please provide photos of the quality issues for our review
• Approved quality-related claims will result in a reprint at no additional cost or a full refund

Graphic Design Services

Design Work and Files

• All design fees are non-refundable once design work has begun
• Initial concept designs require full payment upfront
• For larger projects, a 50% non-refundable deposit is required to begin work

Revision Policy

• Our design packages include a specific number of revision rounds as stated in your service agreement
• Additional revisions beyond the included rounds will incur additional charges
• Once final designs are approved and delivered, any requested changes will be billed at our standard hourly rate

Direct Mail Services

Postcards and Catalogs

• Orders canceled before printing and mailing begins may be eligible for partial refund
• Design, setup, and list processing fees are non-refundable once work has begun
• For mailings canceled during production, refunds will be prorated based on work completed
• No refunds are available after mailing has been sent to the postal service

Mail Delivery Issues

• We are not responsible for delivery delays or non-delivery by postal services
• Proof of mailing can be provided upon request
• Address correction or mail returned due to incorrect customer-provided addresses are not eligible for refunds

Commercial Print and Brokered Services

Cancellation Policy

• Orders canceled after submission to our print partners but before production may incur partial charges
• Orders canceled during or after production are not eligible for refund

Quality Guarantee

• All commercial printing is guaranteed to meet industry standards
• Claims for defective or incorrect orders must be submitted within 7 days of receipt

How to Request a Refund

To request a refund or report an issue with our services:

• Email: support@zitnalta.ai
• Phone: +1 854-CATALOG
• In-person: Visit our studio in the Monadnock Building, Chicago

All refund requests will be processed within 5-7 business days following approval. Refunds will be issued using the original payment method when possible.

Contact Information

If you have questions about this policy or need assistance with a service you've purchased:

• Email: support@zitnalta.ai
• Phone: +1 854-CATALOG
• Address: ZITNALTA Studio, 53 West Jackson Boulevard, Suite 256, Chicago, IL 60604